FAQ
We've create this page to help answer some common questions. If you can't find the answers you're looking for, send us a message.
General
What is Ottomatic?
Ottomatic is a hosting platform tailored toward improved performance for Claris FileMaker.
How can I get started?
First, review our different Ottomatic Instance types to find the one that best suits your needs. Then, check out our data centers. You'll most likely want to find one closest to your location to improve latency. If you're ready to start hosting with us, fill out our sign up form. Shortly after signing up, uou should receive a welcome email with instructions on getting started (usually within 10 minutes).
What if I have questions about what to sign up for?
We're here to help. [Fill out our inquiry form] and provide us with some details of what you're looking for. We'll reach out to you so we can work to find the right solution for you.
Billing
Is there a free trial?
Yes! If you want to try out Ottomatic, we offer a 7-day free trial for first-time hosting customers. Fill out our sign up form and your instance will be live in less than 15 minutes.
What are the billing terms?
After the 7-day free trial, you will be billed automatically for the upcoming month of service.
What if I want to cancel Ottomatic?
Submit a ticket letting us know you need to cancel your instance. Note that we do not prorate the current month but will end your instance on or before the last day of your billing period. If you have a certain date you'd like us to end the instance, please include that information in the ticket. Once the instance is closed, we will provide a link with access to any hosted files.
Configuration
What if I need more CPU, RAM, or storage?
After your Ottomatic Instance is deployed, you may require more CPU, RAM, or storage. If so, we can upgrade your Ottomatic Instance to a different type. Say you purchased a P2 (2 CPU Core, 4GB RAM, 80GB SSD) and you are running out of space. We can upgrade your Ottomatic to a P3 (4 CPU Core, 8GB RAM, 150GB SSD) in less than 10 minutes. Note that changing your Ottomatic Instance type will require a reboot.
How do I upgrade installed applications?
If you'd like to upgrade an application on your instance, like FileMaker Server, please submit a ticket and we'll find a day and time to do the upgrade. (We don't automatically update your software to prevent any potential and unexpected software version issues.)